ServiceNow Consulting & Training

Enterprise Service
Management, reimagined
for the AI era.

We deliver operational enhancement through ServiceNow - consulting, implementation, upgrades and hands-on training across the modern platform stack.

Book a consultation Our capabilities
Determined
to do.
ITSM/ ITOM/ CMDB/ HRSD/ GRC / IRM/ UI Builder/ Now Assist/ AI Agents/ Workflow Data Fabric/ Now SDK/ ITSM/ ITOM/ CMDB/ HRSD/ GRC / IRM/ UI Builder/ Now Assist/ AI Agents/ Workflow Data Fabric/ Now SDK
Who we are

A focused team.
Long-term partnerships.

Detro Consulting is a technology consultancy delivering outcomes on Enterprise Service Management platforms - with ServiceNow at the core.

We work with enterprises across India and globally to modernize service delivery, implement AI-era capabilities, and build lasting internal competency through structured training programs.

Founded in 2020, every engagement is led by senior consultants with 3 to 12 years of hands-on platform experience. No juniors dressed as seniors.

01

Consulting & Implementation

End-to-end ServiceNow delivery from strategy through hypercare.

02

Corporate Training

Certification-aligned programs for freshers and working professionals.

03

AI & Modern Platform

Now Assist, AI Agents, Agentic Skills - hands-on enablement.

04

Delhi-NCR · PAN India · Global

Headquartered in NCR with remote delivery worldwide.

Platform coverage

End-to-end across classic
& modern ServiceNow.

Hover any capability to read how we deploy it in production.

GRC / IRM
Integrated Risk Management - policy, risk, compliance, audit, vendor risk on a unified platform.
Governance
UI Builder
Build Next Experience workspaces and custom portals with component-driven design.
Experience
Now Assist
Embed generative AI into ITSM, CSM, HRSD - summarization, resolution notes, virtual agent.
Gen AI
AI Agents
Design, deploy and govern autonomous agents executing work across Now Platform workflows.
Agentic
Workflow Data Fabric
Unify data across systems without heavy ETL - real-time, governed data access for workflows.
Data
Now SDK + Fluent
Modern developer experience - build, test, deploy with TypeScript-style Fluent DSL.
Build
Prompt Engineering
Craft, tune and govern prompts for Now Assist and custom AI skills to land reliable outcomes.
Craft
MCP Server
Expose ServiceNow capabilities to LLM hosts via Model Context Protocol - secure interop.
Protocol
Agentic Skills
Reusable agent skills with tools, guardrails and triggers to automate multi-step work.
Automation
ITSM Modules
Incident, Problem, Change, Request - the foundation of operational excellence.
Foundation
ITOM
IT Operations Management - discovery, event management, service mapping.
Operations
CMDB & Asset
Configuration management and asset lifecycle, aligned to Common Service Data Model.
Data Core
Service Portal
UI/UX redesign for service consumption - branded, accessible, performant.
Experience
B2B Integrations
Connect ServiceNow to ERPs, monitoring, collaboration and identity platforms.
Connect
ITBM
IT Business Management - PPM, demand, resource and financial management.
Planning
HRSD
Human Resource Service Delivery - employee journeys from onboarding to offboarding.
People
Custom App Dev
Scoped applications on the Now Platform - when workflows don't fit the out-of-box mould.
Custom
How we engage

Eight ways to work with us.

Every engagement starts with fit. Tap any service to see how we structure it.

01
Presales Support
SMEs on call
+

Solution scoping, demos and RFP response support with our subject matter experts - embedded in your pursuits when the deal matters.

02
Consulting
Advisory
+

Advisory on platform strategy, architecture and AI adoption roadmap. Decisions you'll still be proud of two upgrades from now.

03
On-boarding
Day 0 to Day 30
+

Tenant setup, baseline configuration and early-stage enablement. We get your instance, teams and governance ready for real work.

04
ServiceNow Training
Virtual · Classroom
+

Structured programs for working professionals and freshers - corporate and industrial formats. Proven delivery for top Indian IT MNCs and global enterprises.

05
Architectural Design
Platform · Data
+

Platform, integration and data-fabric architecture aligned to your application landscape - not a generic reference model.

06
Operational Support
L2 / L3 Managed
+

Managed support for instance health, enhancements and admin. Quiet months are our favourite KPI.

07
Upgrades & Migration
Release cycle
+

Release upgrades, code modernization and platform consolidation - with a plan for every customization you've inherited.

08
Implementation
End-to-end
+

End-to-end delivery across ITSM, ITOM, CSM, HRSD, GRC and AI modules - from blueprint to hypercare.

Training programs

Real training.
Real results.

Our students clear ServiceNow certifications because we train on real implementation scenarios - not slide decks. Three structured tracks, each ending with a globally recognized credential.

Tier 01 · Basic
The Foundation
I
Outcome: Certified System AdministratorCSA · ServiceNow

Duration: 2 Weeks

  • Platform navigation, data model, CMDB basics
  • User interface, lists, forms, UI policies
  • Service catalog, workflow, notifications
  • CSA exam preparation & mock tests
Tier 02 · Advanced
The Builder
II
Outcome: Certified Application DeveloperCAD · ServiceNow

Duration: 4 Weeks

  • Scoped applications & custom tables
  • Server & client scripting, Business Rules
  • REST integrations & Script Includes
  • 1 capstone project - build and deploy a full scoped app
  • CAD exam preparation & project lab
Tier 03 · Advanced Pro
The Specialist
III
Outcome: Certified Implementation SpecialistCIS · Any specialization

Duration: 6 Weeks

  • Module-specific deep dives (ITSM/CSM/HRSD/ITOM/GRC)
  • Implementation methodology & best practices
  • 2 capstone projects - end-to-end implementation scenarios
  • Architecture patterns & customer scenarios
  • CIS exam preparation with case simulations
New · AI-era Training

Train heavily on
the AI stack.

Beyond certifications, we run intensive programs on the newest ServiceNow AI capabilities - from Now Assist to autonomous agents. Hands-on labs, real prompts, production patterns.

Now Assist
Gen AI
AI Agents
Autonomous
Prompt Engineering
Craft
Agentic Skills
Automation
MCP Server
Protocol
Workflow Data Fabric
Data
Platform Stack

From core platform
to AI-powered delivery.

1
01
ServiceNow Core
ITSM, ITOM, CMDB, HRSD. The foundational platform that powers enterprise service delivery.
02
Now Assist
Generative AI embedded across workflows. Summarization, resolution notes, and virtual agent intelligence.
2
3
03
AI Agents
Autonomous agents that execute work across Now Platform workflows, from triage to resolution.
04
Now SDK + Fluent
Modern developer experience with TypeScript-style Fluent DSL. Build, test, and deploy faster.
4
5
05
Detro Implementation
End-to-end delivery. We architect, configure, and deploy your ServiceNow instance with AI woven in.
Training at scale

Six years of
real delivery.

0+
Professionals trained
0+
Enterprise clients
0+
ServiceNow modules covered
Training modules available
ITSMITOMCSMHRSDGRC / IRMUI BuilderNow AssistAI AgentsCMDBService PortalPrompt EngineeringAgentic SkillsFlow Designer
Engagement models

Transparent pricing.

Two models - pick what fits your cadence. Custom scoping available for large programs.

Project-based
Fixed Scope
ImplementationScoped per module
Architecture review2–4 weeks
Training (corporate)Per batch
Upgrade assistPer release
Retainer
Managed Capacity
Dedicated consultants1–5 FTEs
Managed supportL2 / L3 SLA
Quarterly reviewsBuilt in
AI adoption roadmapIncluded
Why it matters

Three reasons enterprises choose Detro.

1

Senior-only delivery

Every consultant brings 3–15 years of hands-on platform experience. You get architecture-level thinking from day one.

Faster time-to-value
2

AI-forward roadmap

We don't bolt AI on as an afterthought. Now Assist, AI Agents and Agentic Skills are woven into every engagement plan.

Future-proof architecture
3

Training + delivery flywheel

Our training arm feeds implementation with skilled practitioners. Your team learns while we build - knowledge transfer is structural, not an afterthought.

Sustainable capability

Let's build
something together.

Email
detroconsulting@outlook.com
Location
Delhi-NCR, India
Quick topics
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